Shipping policy

Shipping Policy

Thank you for shopping with Katie Grace Jewellery. This policy sets out how and when we dispatch and deliver your order. For information about returns and refunds, please see our Refund Policy.

Order Processing & Dispatch

We aim to process and dispatch all orders within 1-2 business day of receiving cleared payment. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive a confirmation email once your order has been dispatched.

Delivery Areas

We currently ship to addresses within the United Kingdom If you are unsure whether we can deliver to your location, please contact us at Katiegracejewellery@yahoo.com before placing your order.

Delivery Timeframes & Costs

Estimated delivery times and shipping costs are displayed at checkout before you complete your purchase. Please note that these are estimates provided by the carrier and are not guaranteed.

Order Tracking

Where a tracked service is used, your dispatch confirmation email will include a tracking number and a link to the carrier's website. If you have not received a dispatch confirmation within the timeframe stated above, please contact us at Katiegracejewellery@yahoo.com

Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible at Katiegracejewellery@yahoo.com We will do our best to update your details before dispatch, but we cannot guarantee changes can be made once an order has been handed to the carrier. We are not responsible for orders delivered to an incorrect address provided at the time of purchase.

Delays

Whilst we do everything we can to ensure prompt delivery, delays can occasionally occur due to high postal demand, adverse weather, or other circumstances beyond our control. If your order has not arrived within 10 working days for UK orders of your dispatch confirmation, please get in touch and we will look into this for you.

Damaged or Incorrect Items

Please inspect your order carefully upon receipt. If your item arrives damaged, faulty, or is not what you ordered, please contact us immediately at Katiegracejewellery@yahoo.com with your order number and a description (and photo, where possible) of the issue. We will assess the situation and work with you to put it right. This is in addition to your statutory rights.

For details on how to request a return or refund for a damaged or incorrect item, please refer to our Refund Policy.